MalfunctionEFS
WATER PIK CORDLESS SELECT WATER FLOSSER
Received Apr 4, 2024 · Event occurred Mar 25, 2024
Report 0001712259-2024-00005 · MDR key 19046854
Device
Product problems
- Electrical /Electronic Property Problem
- Electrical /Electronic Property Problem
Patient
NA · Male
- No Clinical Signs, Symptoms or Conditions
- No Clinical Signs, Symptoms or Conditions
Narrative
Description of Event or Problem
CUSTOMER SMELLED SMOKE, AND SAW THAT THE WF-10 HAD CAUGHT FIRE WHILE THE UNIT WAS CHARGING. CUSTOMER UNPLUGGED UNIT AND MOVED IT TO THE GARAGE. CUSTOMER WAS USING WATERPIK CHARGING CABLE AND USB BRICK. NO ADDITIVE USE, CHARGER SEEMS IN GOOD CONDITION. NO ONE WAS HURT AND PROPERTY WAS UNDAMAGED. UNIT WAS REQUESTED BACK, AND CUSTOMER WAS OFFERED AND ACCEPTED A WP-580.
Remedial action
- Replace