inforMED
MalfunctionJEQ

ORALBRCHGTOOTHBRUSHHANDLE3764

Received Mar 21, 2024

Report 3000302531-2024-00128 · MDR key 18949260

Device

Generic name

Toothbrush, Powered - Jeq

Model number

3764

Lot number

R84831932

Product problems

  • No Apparent Adverse Event
  • No Apparent Adverse Event

Patient

42 YR · Male

  • No Clinical Signs, Symptoms or Conditions
  • No Clinical Signs, Symptoms or Conditions

Narrative

Description of Event or Problem

TOOTHBRUSH PORTION KEEPS FALLING OFF WON'T STAY SECURED ON / BROKEN TOP / DETACHED - ORAL-B [DEVICE BREAKAGE]. CASE NARRATIVE: CONSUMER VIA E-MAIL REPORTED THAT THE ORAL-B TOOTHBRUSH HEAD KEPT FALLING OFF AND WOULD NOT STAY SECURED ON THE ORAL-B TOOTHBRUSH HANDLE. NO INJURY WAS REPORTED. (B)(6) 2024 VIA IMAGE: THE SUSPECT PRODUCT WAS ORAL-B RECHARGEABLE TOOTHBRUSH HANDLE 3764. THE SUSPECT PRODUCT LOT NUMBER WAS R84831932. NO INJURY WAS REPORTED. (B)(6) 2024 VIA DIGITAL SAFETY ASSESSMENT SURVEY: CONSUMER WAS A 42 YEAR OLD MALE. NO INJURY WAS REPORTED.

Additional Manufacturer Narrative

PRODUCT RETURN WAS REQUESTED OR ITS IN TRANSPORT. EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.