MalfunctionILY
THOR PHOTOMEDICINE LTD
Received Mar 15, 2024 · Event occurred Aug 2, 2024
Report 3003899624-2024-00005 · MDR key 18918776
Device
Product problems
- Excessive Heating
- Excessive Heating
Patient
NA · Unknown
- Burning Sensation
- Burning Sensation
Narrative
Additional Manufacturer Narrative
THIS MDR IS BEING SUBMITTED AS A PART OF A RETROSPECTIVE REVIEW AND REMEDIATION EFFORT BASED ON ENHANCEMENTS MADE TO THE COMPANY'S COMPLAINT HANDLING PROCESSES. THIS EVENT IS BEING FILED IN ACCORDANCE WITH A CAPA WHICH HAS BEEN OPENED TO MANAGE THE ACTIONS RELATED TO REMEDIATION OF COMPLAINT FILES AND ANY REQUIRED MDR REPORTING.
Description of Event or Problem
OLD DD2 MACHINE, THE LASER CLUSTER PROBE IS GETTING EXTREMELY HOT AROUND THE WHOLE OF THE LASER HEAD