inforMED
MalfunctionILY

THOR PHOTOMEDICINE LTD

Received Mar 15, 2024 · Event occurred Jul 3, 2020

Report 3003899624-2024-00002 · MDR key 18918775

Device

Generic name

810nm 1w Cluster (5x200mw) Issue 1

Model number

S2160

Product problems

  • Excessive Heating
  • Excessive Heating

Patient

NA · Unknown

  • Burning Sensation
  • Burning Sensation

Narrative

Additional Manufacturer Narrative

TEMPERATURE TESTING PERFORMED ON S2160 810 CLUSTER S/N (B)(6) - THIS WAS WITHIN ACCEPTED SPECS. HOWEVER, CABLE REQUIRED REPLACEMENT. THIS MDR IS BEING SUBMITTED AS A PART OF A RETROSPECTIVE REVIEW AND REMEDIATION EFFORT BASED ON ENHANCEMENTS MADE TO THE COMPANY'S COMPLAINT HANDLING PROCESSES. THIS EVENT IS BEING FILED IN ACCORDANCE WITH A CAPA WHICH HAS BEEN OPENED TO MANAGE THE ACTIONS RELATED TO REMEDIATION OF COMPLAINT FILES AND ANY REQUIRED MDR REPORTING.

Description of Event or Problem

810 CLUSTER PROBE OVERHEATS AFTER 3 MINS, NEEDS TO STAY OFF FOR AT LEAST 3-5 MINUTES.