inforMED
MalfunctionJEQ

ORALBRCHGTOOTHBRUSHHANDLE3772PRO3PRO3MODELD505.513.3

Received Mar 14, 2024

Report 3000302531-2024-00130 · MDR key 18908764

Device

Generic name

Toothbrush, Powered - Jeq

Model number

D505.513.3

Lot number

3PB20210808

Product problems

  • No Apparent Adverse Event
  • No Apparent Adverse Event

Patient

NA · Female

  • No Clinical Signs, Symptoms or Conditions
  • No Clinical Signs, Symptoms or Conditions

Narrative

Additional Manufacturer Narrative

PRODUCT RETURN WAS REQUESTED OR ITS IN TRANSPORT. EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.

Description of Event or Problem

THERE WAS A BANG...THE CHARGER ITSELF HAS BLOWN - ORAL-B [DEVICE PHYSICAL PROPERTY ISSUE]. CASE NARRATIVE: FEMALE CONSUMER VIA PHONE STATED THAT THERE WAS A BANG AND THE CHARGER ITSELF HAD BLOWN FOR HER ORAL-B PRO ELECTRIC TOOTHBRUSH HANDLE, TYPE 3772. NO INJURY WAS REPORTED.

Additional Manufacturer Narrative

22-APR-2024: COMPLAINED PRODUCT WILL NOT BE NOT AVAILABLE.

Description of Event or Problem

THERE WAS A BANG...THE CHARGER ITSELF HAS BLOWN - ORAL-B [DEVICE PHYSICAL PROPERTY ISSUE] CASE NARRATIVE: FEMALE CONSUMER VIA PHONE STATED THAT THERE WAS A BANG AND THE CHARGER ITSELF HAD BLOWN FOR HER ORAL-B PRO ELECTRIC TOOTHBRUSH HANDLE, TYPE 3772. NO INJURY WAS REPORTED. 22-APR-2024 VIA CASE UPDATE: THE SUSPECT PRODUCT WAS DISCARDED. NO INJURY WAS REPORTED.

Additional Manufacturer Narrative

23-JUL-2024 PRODUCT INVESTIGATION RESULTS: COMPLAINED PRODUCT RECEIVED - USER HANDLING WAS IDENTIFIED AS ROOT CAUSE FOR THE COMPLAINT.

Description of Event or Problem

THERE WAS A BANG. THE CHARGER ITSELF HAS BLOWN - ORAL-B [DEVICE PHYSICAL PROPERTY ISSUE] CASE NARRATIVE: FEMALE CONSUMER VIA PHONE STATED THAT THERE WAS A BANG AND THE CHARGER ITSELF HAD BLOWN FOR HER ORAL-B PRO ELECTRIC TOOTHBRUSH HANDLE, TYPE 3772. NO INJURY WAS REPORTED. 22-APR-2024 VIA CASE UPDATE: THE SUSPECT PRODUCT WAS DISCARDED. NO INJURY WAS REPORTED.