ORALBRCHGTOOTHBRUSHHANDLE3764
Received Feb 21, 2024
Report 3000302531-2024-00079 · MDR key 18747488
Device
Generic name
Toothbrush, Powered - Jeq
Manufacturer
Braun Gmbh Werk MarktheidenfeldModel number
3764Lot number
R64050730
Product problems
- No Apparent Adverse Event
- No Apparent Adverse Event
Patient
NA · Male
- No Clinical Signs, Symptoms or Conditions
- No Clinical Signs, Symptoms or Conditions
Narrative
Description of Event or Problem
BRUSH HEADS START TO SIT LOOSELY ON THE HAND PIECE...BRUSH HEAD COMES LOOSE - ORAL-B [DEVICE CONNECTION ISSUE] CASE NARRATIVE: MALE CONSUMER VIA PHONE STATED THAT THE ORAL-B TOOTHBRUSH HEADS STARTED TO SIT LOOSELY ON TWO DIFFERENT ORAL-B TOOTHBRUSH HAND PIECES AFTER A SHORT PERIOD OF TIME, AND THE ORAL-B TOOTHBRUSH HEAD CAME LOOSE MID-BRUSHING. NO INJURY WAS REPORTED.
Additional Manufacturer Narrative
PRODUCT RETURN WAS REQUESTED OR ITS IN TRANSPORT. EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN
Additional Manufacturer Narrative
07-MAY-2024 PRODUCT INVESTIGATION RESULTS: COMPLAINED PRODUCT RECEIVED - USER HANDLING WAS IDENTIFIED AS ROOT CAUSE FOR THE COMPLAINT.
Description of Event or Problem
BRUSH HEADS START TO SIT LOOSELY ON THE HAND PIECE...BRUSH HEAD COMES LOOSE - ORAL-B [DEVICE CONNECTION ISSUE]. CASE NARRATIVE: MALE CONSUMER VIA PHONE STATED THAT THE ORAL-B TOOTHBRUSH HEADS STARTED TO SIT LOOSELY ON TWO DIFFERENT ORAL-B TOOTHBRUSH HAND PIECES AFTER A SHORT PERIOD OF TIME, AND THE ORAL-B TOOTHBRUSH HEAD CAME LOOSE MID-BRUSHING. NO INJURY WAS REPORTED. 07-MAY-2024 PRODUCT INVESTIGATION RESULTS: THE SUSPECT PRODUCT WAS CONFIRMED TO BE ORAL-B RECHARGEABLE TOOTHBRUSH HANDLE 3764. THE CONCOMITANT PRODUCT WAS CONFIRMED TO BE ORAL-B POWER ORAL CARE REFILLS. NO INJURY WAS REPORTED.