inforMED
MalfunctionJEQ

ORALBRCHGTOOTHBRUSHHANDLE3710VITALITYKIDS

Received Feb 21, 2024

Report 3000302531-2024-00089 · MDR key 18747447

Device

Generic name

Toothbrush, Powered - Jeq

Model number

3710

Lot number

1AR84370741

Product problems

  • No Apparent Adverse Event
  • No Apparent Adverse Event

Patient

75 YR · Female

  • No Clinical Signs, Symptoms or Conditions
  • No Clinical Signs, Symptoms or Conditions

Narrative

Additional Manufacturer Narrative

PRODUCT RETURN WAS REQUESTED OR ITS IN TRANSPORT. EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.

Description of Event or Problem

BIT OF SMOKE - ORAL-B [DEVICE CATCHING FIRE]. TOOTHBRUSH BLEW UP...HUGE BANG - ORAL-B [DEVICE BATTERY EXPLOSION]. CASE NARRATIVE: FEMALE CONSUMER VIA PHONE STATED THAT THE ORAL-B TOOTHBRUSH, MODEL 3710, BLEW UP. IT MADE A HUGE BANG AND HAD A BIT OF SMOKE COMING OUT. NO INJURY WAS REPORTED. 08-FEB-2024 CASE UPDATE: THE SUSPECT PRODUCT LOT WAS 1AR84370741. NO INJURY WAS REPORTED.

Description of Event or Problem

BIT OF SMOKE - ORAL-B [DEVICE CATCHING FIRE]. TOOTHBRUSH BLEW UP...HUGE BANG - ORAL-B [DEVICE BATTERY EXPLOSION]. CASE NARRATIVE: FEMALE CONSUMER VIA PHONE STATED THAT THE ORAL-B TOOTHBRUSH, MODEL 3710, BLEW UP. IT MADE A HUGE BANG AND HAD A BIT OF SMOKE COMING OUT. NO INJURY WAS REPORTED. 08-FEB-2024 CASE UPDATE: THE SUSPECT PRODUCT LOT WAS 1AR84370741. NO INJURY WAS REPORTED. 22-FEB-2024 FOLLOW UP VIA SOCIAL MEDIA: THE CONSUMER WAS 75-YEARS-OLD. NO INJURY WAS REPORTED.

Additional Manufacturer Narrative

18-MAR-2024 PRODUCT INVESTIGATION RESULTS: COMPLAINED PRODUCT RECEIVED - USER HANDLING WAS IDENTIFIED AS ROOT CAUSE FOR THE COMPLAINT.