DRIVE DEVILBISS HEALTHCARE

Description of Event or Problem

DRIVE DEVILBISS HEALTHCARE WAS NOTIFIED OF A COMPLAINT INVOLVING A CANE BY AN END USER WHO STATED, "THE FOOT OF HIS HURRYCANE CAME OFF CAUSING HIM TO SLIP AND FALL FACE FIRST ONTO CEMENT." THE END WENT TO URGENT CARE WHERE HE RECEIVED 8 STICHES ON HIS FOREHEAD. A REPLACEMENT CANE WAS SENT TO THE END USER. THE HURRYCANE WAS RETURNED TO DRIVE DEVILBISS FOR EVALUATION AND WAS CONFIRMED THAT THE BASE OF THE HURRYCANE WAS DETACHED. THE SCREW THAT ATTACHES THE BASE TO THE CANE APPEARS TO BE UNSCREWED AND LOOSE, CAUSING THE BASE TO BE DETACHED. THE SCREW HEAD HAD WORN INTO THE RUBBER BASE AND BROKE SURFACE WHICH CAN CAUSE STABILITY ISSUES. THE HURRICANE THAT WAS RETURNED REFLECTS THE DESIGN OF THE ORIGINAL HURRYCANE 1.0 WHERE THE BASE IS DETACHABLE. DRIVE DEVILBISS NO LONGER SELLS THIS VERSION.