inforMED
MalfunctionJEQ

ORALBPWRORALCARERFLSSENGUMCAREEB60RFL4CT

Received Dec 29, 2023

Report 3000302531-2023-00496 · MDR key 18418468

Device

Generic name

Toothbrush, Powered - Jeq

Model number

EB60

Lot number

96674688

Product problems

  • No Apparent Adverse Event
  • No Apparent Adverse Event

Patient

Unknown

  • No Clinical Signs, Symptoms or Conditions
  • No Clinical Signs, Symptoms or Conditions

Narrative

Additional Manufacturer Narrative

PRODUCT RETURN WAS REQUESTED OR ITS IN TRANSPORT. EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.

Description of Event or Problem

BRUSH HEAD FELL OFF IN MOUTH - ORAL-B [DEVICE BREAKAGE]. DOES NOT FIT. IT WILL FIT ON BUT NOT SECURE - ORAL-B [DEVICE CONNECTION ISSUE]. CASE NARRATIVE: CONSUMER VIA PHONE STATED THAT THE ORAL-B SENSITIVE CLEAN TOOTHBRUSH HEADS WERE NOT SECURE ON THE ORAL-B TOOTHBRUSH AND FELL OFF IN THEIR MOUTH WHILE THEY WERE BRUSHING. NO INJURY WAS REPORTED.