MalfunctionJEQ
ORALBRCHGTOOTHBRUSHHANDLE3753
Received Nov 13, 2023
Report 3000302531-2023-00446 · MDR key 18120454
Device
Product problems
- No Apparent Adverse Event
- No Apparent Adverse Event
Patient
Unknown
- No Clinical Signs, Symptoms or Conditions
- No Clinical Signs, Symptoms or Conditions
Narrative
Additional Manufacturer Narrative
PRODUCT RETURN WAS REQUESTED OR ITS IN TRANSPORT. EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.
Description of Event or Problem
REPLACEMENT BRUSH HEADS. POPPING OFF THE BRUSH. BRUSH HEAD SPINS OFF OF THE TOOTHBRUSH - ORAL-B [DEVICE BREAKAGE]. CASE NARRATIVE: CONSUMER VIA PHONE STATED THAT THE REPLACEMENT ORAL-B TOOTHBRUSH HEADS WERE POPPING OFF OF THE ORAL-B IO6 TOOTHBRUSH. WHILE THEY BRUSHED THEIR TEETH, THE ORAL-B TOOTHBRUSH HEAD SPUN OFF OF THE ORAL-B TOOTHBRUSH AND HIT THEM IN THE FACE. NO INJURY WAS REPORTED.