MalfunctionEFS
WATER PIK CORDLESS SLIDE WATER FLOSSER
Received Nov 9, 2023 · Event occurred Nov 6, 2023
Report 0001712259-2023-00023 · MDR key 18101600
Device
Product problems
- Electrical /Electronic Property Problem
- Electrical /Electronic Property Problem
Patient
Female
- No Clinical Signs, Symptoms or Conditions
- No Clinical Signs, Symptoms or Conditions
Narrative
Description of Event or Problem
CUSTOMER HAD CHARGED UNIT FOR ABOUT AN HOUR USING THE WATERPIK CHARGING CUBE WE SENT HER AND THEN UNHOOKED IT FROM UNIT BUT LEFT THE CORD ATTACHED TO WALL. WENT BACK AN HOUR OR SO LATER AND THE END WAS BURNING. CUSTOMER SAID LEFT MARK ON COUNTER AS WELL. UNIT SEEMED TO BE WORKING FINE UP TO AND AFTER THE INCIDENT WITH CORD. CUSTOMER WANTED A REPLACEMENT--OFFERED AND SENT AN UPGRADE TO WP-580
Remedial action
- Other