MalfunctionLZG

TANDEM

Received Nov 1, 2023 · Event occurred Oct 20, 2023

Report MW5147672 · MDR key 18059916

Device

Generic name

Pump, Infusion, Insulin

Manufacturer

Tandem Diabetes Care, Inc.

Model number

T SLIM X2

Patient

59 YR · Male

No Clinical Signs, Symptoms or Conditions
No Clinical Signs, Symptoms or Conditions

Narrative

Description of Event or Problem

TANDEM INSULIN PUMP NOT READING LEVEL OF INSULIN ON BOARD PROPERLY CAUSING PUMP TO TURN OFF AND STOPPING INSULIN PREMATURELY, CAUSING BLOOD SUGAR TO RISE, HAS BEEN GETTING WORSE OVER THE LAST MONTH. CUSTOMER SUPPORT STILL SUGGESTING NOT FILLING IT PROPERLY WHEN AM FOLLOWING GUIDE LINE AND USING SAME PROCEDURE HAD NO ISSUES BEFORE THEN.