PHILIPS SONICARE
Received Oct 31, 2023 · Event occurred Oct 24, 2023
Report 3026630-2023-00081 · MDR key 18039579
Device
Generic name
Cordless Power Flosser
Manufacturer
Philips Oral Healthcare, LlcModel number
HX386WCatalog number
HX3806/31
Product problems
- Fire
- Fire
Patient
Unknown
- No Clinical Signs, Symptoms or Conditions
- No Clinical Signs, Symptoms or Conditions
Narrative
Additional Manufacturer Narrative
PRODUCT WAS NOT RETURNED TO CONFIRM A MALFUNCTION HAS OCCURRED. H3 OTHER TEXT : PRODUCT NOT RETURNED TO MANUFACTURER.
Description of Event or Problem
IT WAS REPORTED THAT THE CORDLESS POWER FLOSSER CAUGHT FIRE AND DAMAGED THE CARPET. NO INJURIES WERE REPORTED.
Additional Manufacturer Narrative
THE DEVICE WAS RETURNED TO MANUFACTURER FOR INVESTIGATION. IT WAS CONFIRMED THAT THE DEVICE MALFUNCTIONED. THE CAUSE OF THE CUSTOMER COMPLAINT IS MELTED USB-C SOCKET AND USB-C PLUG OF THE CHARGING CABLE, DUE TO THE PRESENCE OF WATER INGRESS.
Description of Event or Problem
THE DEVICE WAS RETURNED TO MANUFACTURER FOR INVESTIGATION. IT WAS CONFIRMED THAT THE DEVICE MALFUNCTIONED. THE CAUSE OF THE CUSTOMER COMPLAINT IS MELTED USB-C SOCKET AND USB-C PLUG OF THE CHARGING CABLE, DUE TO THE PRESENCE OF WATER INGRESS.