PHILIPS SONICARE
Received Oct 4, 2023 · Event occurred Sep 20, 2023
Report 3026630-2023-00074 · MDR key 17873446
Device
Generic name
Cordless Power Flosser 3000
Manufacturer
Philips Oral Healthcare, LlcCatalog number
HX3806/24
Product problems
- Overheating of Device
- Overheating of Device
Patient
Unknown
- No Clinical Signs, Symptoms or Conditions
- No Clinical Signs, Symptoms or Conditions
Narrative
Description of Event or Problem
THE DEVICE WAS RETURNED TO MANUFACTURER FOR INVESTIGATION. IT WAS CONFIRMED THAT THE DEVICE MALFUNCTIONED. THE CAUSE OF THE CUSTOMERS COMPLAINT IS A MELTED USB-C PORT.
Additional Manufacturer Narrative
THE DEVICE WAS RETURNED TO MANUFACTURER FOR INVESTIGATION. IT WAS CONFIRMED THAT THE DEVICE MALFUNCTIONED. THE CAUSE OF THE CUSTOMERS COMPLAINT IS A MELTED USB-C PORT.
Additional Manufacturer Narrative
B3: THE EVENT DATE IS APPROXIMATE. DEVICE EVALUATION ANTICIPATED BUT NOT YET BEGUN.
Description of Event or Problem
A CONSUMER REPORTED THAT A PHILIPS CORDLESS POWER FLOSSER 3000 CAUGHT ON FIRE. NO INJURY OR PROPERTY DAMAGE WAS REPORTED.