ORALBBATTTOOTHBRUSHHANDLE4732
Received Sep 29, 2023
Report 3000302531-2023-00416 · MDR key 17842359
Device
Generic name
Toothbrush, Powered - Jeq
Manufacturer
Braun Gmbh Werk MarktheidenfeldModel number
4732Lot number
705
Product problems
- No Apparent Adverse Event
- No Apparent Adverse Event
Patient
Unknown
- No Clinical Signs, Symptoms or Conditions
- No Clinical Signs, Symptoms or Conditions
Narrative
Description of Event or Problem
ORAL-B TOOTHBRUSH SNAPPED IN MOUTH [DEVICE BREAKAGE]. CASE NARRATIVE: CONSUMER VIA E-MAIL STATED THAT THEIR ORAL-B TOOTHBRUSH SNAPPED IN THEIR MOUTH AS THEY WERE BRUSHING THEIR TEETH. NO INJURY WAS REPORTED.
Additional Manufacturer Narrative
PRODUCT RETURN WAS REQUESTED OR ITS IN TRANSPORT. EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.
Description of Event or Problem
ORAL-B TOOTHBRUSH SNAPPED IN MOUTH [DEVICE BREAKAGE]. CASE NARRATIVE: CONSUMER VIA E-MAIL STATED THAT THEIR ORAL-B TOOTHBRUSH SNAPPED IN THEIR MOUTH AS THEY WERE BRUSHING THEIR TEETH. NO INJURY WAS REPORTED. ON 21-NOV-2023, CASE UPDATE FROM INFORMATION INITIALLY RECEIVED ON 18-OCT-2023: THE SUSPECT PRODUCT LOT NUMBER WAS 705. NO INJURY WAS REPORTED.
Additional Manufacturer Narrative
ON 18-DEC-2023: PRODUCT INVESTIGATION RESULTS: COMPLAINED PRODUCT RECEIVED: USER HANDLING WAS IDENTIFIED AS ROOT CAUSE FOR THE COMPLAINT.