ORALBPWRRCHGTOOTHBRUSHHANDLE3769
Received Aug 9, 2023
Report 3000302531-2023-00328 · MDR key 17492366
Device
Generic name
Toothbrush, Powered - Jeq
Manufacturer
Braun Gmbh Werk MarktheidenfeldModel number
3769Lot number
AN23730418
Product problems
- No Apparent Adverse Event
- No Apparent Adverse Event
Patient
Unknown
- No Clinical Signs, Symptoms or Conditions
- No Clinical Signs, Symptoms or Conditions
Narrative
Additional Manufacturer Narrative
ON 10-AUG-2023 PRODUCT INVESTIGATION RESULTS: COMPLAINED PRODUCT RECEIVED - USER HANDLING WAS IDENTIFIED AS ROOT CAUSE FOR THE COMPLAINT.
Description of Event or Problem
ORAL-B IO TOOTHBRUSH IGNITED [DEVICE CATCHING FIRE]. CHARGING DOCK HEATING UP, ALMOST ON FIRE - ORAL-B [DEVICE TEMPERATURE ISSUE]. CASE NARRATIVE: CONSUMER VIA PHONE STATED THAT THE ORAL-B IO TOOTHBRUSH IGNITED AND THE CHARGING DOCK HEATED UP, ALMOST ON FIRE. NO INJURY WAS REPORTED.
Additional Manufacturer Narrative
THIS COMPLAINT IS REPORTABLE PER REGULATION/OUT OF ABUNDANCE OF CAUTION.
Description of Event or Problem
ORAL-B IO TOOTHBRUSH IGNITED [DEVICE CATCHING FIRE] . CHARGING DOCK HEATING UP, ALMOST ON FIRE - ORAL-B [DEVICE TEMPERATURE ISSUE] . CASE NARRATIVE: CONSUMER VIA PHONE STATED THAT THE ORAL-B IO TOOTHBRUSH IGNITED AND THE CHARGING DOCK HEATED UP, ALMOST ON FIRE. NO INJURY WAS REPORTED.