ORALBPWRRCHGTOOTHBRUSHHANDLE3769IOSRS
Received Jul 21, 2023
Report 3000302531-2023-00301 · MDR key 17371327
Device
Generic name
Toothbrush, Powered - Jeq
Manufacturer
Braun Gmbh Werk MarktheidenfeldModel number
3769Lot number
AN22821331
Product problems
- No Apparent Adverse Event
- No Apparent Adverse Event
Patient
Unknown
- No Clinical Signs, Symptoms or Conditions
- No Clinical Signs, Symptoms or Conditions
Narrative
Additional Manufacturer Narrative
10-AUG-2023 PRODUCT INVESTIGATION RESULTS: COMPLAINED PRODUCT RECEIVED - USER HANDLING WAS IDENTIFIED AS ROOT CAUSE FOR THE COMPLAINT.
Description of Event or Problem
ORAL-B IO TOOTHBRUSH IGNITED/CHARGING DOCK FOR TOOTHBRUSH MELTED [DEVICE CATCHING FIRE] CASE NARRATIVE: CONSUMER VIA PHONE STATED THAT THE ORAL-B IO TOOTHBRUSH IGNITED/THE CHARGING DOCK FOR ORAL-B IO TOOTHBRUSH MELTED. NO INJURY WAS REPORTED. 12-JUL-2023 CASE UPDATE: THE SUSPECT PRODUCT LOT WAS AN22821331. NO INJURY WAS REPORTED.
Additional Manufacturer Narrative
THIS COMPLAINT IS REPORTABLE PER REGULATION/OUT OF ABUNDANCE OF CAUTION.
Description of Event or Problem
ORAL-B IO TOOTHBRUSH IGNITED/CHARGING DOCK FOR TOOTHBRUSH MELTED [DEVICE CATCHING FIRE] CASE NARRATIVE: CONSUMER VIA PHONE STATED THAT THE ORAL-B IO TOOTHBRUSH IGNITED/THE CHARGING DOCK FOR ORAL-B IO TOOTHBRUSH MELTED. NO INJURY WAS REPORTED. (B)(6) 2023 CASE UPDATE: THE SUSPECT PRODUCT LOT WAS AN22821331. NO INJURY WAS REPORTED.