ORALBPWRRCHGTOOTHBRUSHHANDLE3769
Received Jul 14, 2023
Report 3000302531-2023-00288 · MDR key 17324073
Device
Product problems
- No Apparent Adverse Event
- No Apparent Adverse Event
Patient
Unknown
- No Clinical Signs, Symptoms or Conditions
- No Clinical Signs, Symptoms or Conditions
Narrative
Additional Manufacturer Narrative
THIS COMPLAINT IS REPORTABLE PER REGULATION/OUT OF ABUNDANCE OF CAUTION.
Description of Event or Problem
ORAL-B IO TOOTHBRUSH IGNITED/CAUGHT ON FIRE AT BASE [DEVICE CATCHING FIRE]. CASE NARRATIVE: CONSUMER VIA PHONE STATED THAT THE ORAL-B IO TOOTHBRUSH IGNITED/CAUGHT ON FIRE AT THE BASE. NO INJURY WAS REPORTED.
Description of Event or Problem
ORAL-B IO TOOTHBRUSH IGNITED/CAUGHT ON FIRE AT BASE [DEVICE CATCHING FIRE]. CASE NARRATIVE: CONSUMER VIA PHONE STATED THAT THE ORAL-B IO TOOTHBRUSH IGNITED/CAUGHT ON FIRE AT THE BASE. NO INJURY WAS REPORTED. 12-JUL-2023 CASE UPDATE: THE SUSPECT PRODUCT WAS ORAL-B POWER RECHARGEABLE TOOTHBRUSH HANDLE 3769. NO INJURY WAS REPORTED.
Additional Manufacturer Narrative
10-AUG-2023 PRODUCT INVESTIGATION RESULTS: COMPLAINED PRODUCT RECEIVED - USER HANDLING WAS IDENTIFIED AS ROOT CAUSE FOR THE COMPLAINT.