inforMED
MalfunctionLFZ

CMV IGG ELECSYS E2G

Received Jun 23, 2023 · Event occurred May 24, 2023

Report 1823260-2023-02053 · MDR key 17193327

Device

Generic name

Cytomegalovirus Immunoassay

Manufacturer

Roche Diagnostics

Model number

NA

Catalog number

09118551190

Lot number

65796701

Product problems

  • Low Test Results
  • Low Test Results

Patient

30 YR · Female

  • No Clinical Signs, Symptoms or Conditions
  • No Clinical Signs, Symptoms or Conditions

Narrative

Additional Manufacturer Narrative

THE LAST CALIBRATION SIGNALS FROM (B)(6) 2023 SHOWED LOWER THAN EXPECTED CALIBRATION SIGNALS FOR ONE CALIBRATOR LEVEL. THE MAJORITY OF METHODS SHOWED NON-REACTIVE CMV IGG RESULTS. THE PATIENT IS CONSIDERED SERONEGATIVE. A FOLLOW UP SAMPLE FROM THE PATIENT WOULD BE RECOMMENDED IN ORDER TO COMPLETELY RULE OUT A VERY EARLY PHASE OF PRIMARY CMV INFECTION.

Additional Manufacturer Narrative

THE E801 ANALYZER SERIAL NUMBER IS (B)(6). INSTRUMENT MAINTENANCE WAS LAST PERFORMED ON (B)(6) 2023. THE SAMPLE WAS PROVIDED FOR INVESTIGATION. INITIAL INVESTIGATIONS OF THE PATIENT SAMPLE COULD REPRODUCE THE RESULTS OBTAINED BY THE CUSTOMER.

Description of Event or Problem

THE INITIAL REPORTER COMPLAINED OF A DISCREPANT NEGATIVE RESULT FOR 1 PATIENT SAMPLE TESTED FOR CMV IGG ELECSYS E2G (CMV IGG) ON A COBAS E 801 ANALYTICAL UNIT. THE CMV IGG RESULT FROM THE E801 ANALYZER WAS 0.150 U/ML (NEGATIVE). THE CMV IGM RESULT FROM THE E801 ANALYZER WAS 0.348 COI (NEGATIVE). THE SAMPLE WAS TESTED BY THE DIASORIN METHOD AND THE CMV IGG AVIDITY WAS DETERMINED AS MODERATE. THE SPECIFIC RESULT WAS NOT PROVIDED. THE SAMPLE WAS TESTED IN ANOTHER LABORATORY USING THE VIDAS BIOMERIEUX METHOD AND THE CMV IGG AND CMV IGM RESULTS WERE BOTH NEGATIVE. THE SPECIFIC RESULTS WERE NOT PROVIDED.