ORALBPWRRCHGTOOTHBRUSHHANDLE3710
Received Jun 7, 2023
Report 3000302531-2023-00235 · MDR key 17080012
Device
Generic name
Toothbrush, Powered - Jeq
Manufacturer
Braun Gmbh Werk MarktheidenfeldModel number
3710Lot number
2RF22730817 105
Product problems
- No Apparent Adverse Event
- No Apparent Adverse Event
Patient
Unknown
- No Clinical Signs, Symptoms or Conditions
- No Clinical Signs, Symptoms or Conditions
Narrative
Description of Event or Problem
TOOTHBRUSH STARTED TO SMOKE. HEATING UP TO THE POINT OF BURNING OR SMELLING OF SMOKE - ORAL-B [DEVICE CATCHING FIRE]. CASE NARRATIVE: CONSUMER VIA PHONE STATED THAT THEIR ORAL-B TOOTHBRUSH STARTED TO SMOKE. IT STARTED SMELLING LIKE SMOKE AND BURNING AFTER A WHILE OF USE. NO INJURY WAS REPORTED.
Additional Manufacturer Narrative
PRODUCT RETURN WAS REQUESTED OR ITS IN TRANSPORT. EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.
Additional Manufacturer Narrative
02-AUG-2023 PRODUCT INVESTIGATION RESULTS: COMPLAINED PRODUCT RECEIVED - USER HANDLING WAS IDENTIFIED AS ROOT CAUSE FOR THE COMPLAINT.
Description of Event or Problem
TOOTHBRUSH STARTED TO SMOKE...HEATING UP TO THE POINT OF BURNING OR SMELLING OF SMOKE - ORAL-B [DEVICE CATCHING FIRE]. CASE NARRATIVE: CONSUMER VIA PHONE STATED THAT THEIR ORAL-B TOOTHBRUSH STARTED TO SMOKE. IT STARTED SMELLING LIKE SMOKE AND BURNING AFTER A WHILE OF USE. NO INJURY WAS REPORTED. 26-JUN-2023 CASE UPDATE: THE SUSPECT PRODUCT LOT WAS 2RF22730817 105. NO INJURY WAS REPORTED.