PHILIPS SONICARE
Received Mar 31, 2023 · Event occurred Mar 12, 2023
Report 3026630-2023-00030 · MDR key 16659236
Device
Generic name
Power Flosser 3000
Manufacturer
Philips Oral Healthcare, LlcModel number
HX386BCatalog number
HX3806/33
Product problems
- Overheating of Device
- Overheating of Device
Patient
Unknown
- No Clinical Signs, Symptoms or Conditions
- No Clinical Signs, Symptoms or Conditions
Narrative
Description of Event or Problem
A CONSUMER REPORTED THAT A POWER FLOSSER 3000 CAUGHT FIRE. NO INJURY OR PROPERTY DAMAGE WAS REPORTED.
Additional Manufacturer Narrative
B3: THE EVENT DATE IS APPROXIMATE. G3: THE COMPLAINT WAS RECEIVED FROM A CONSUMER IN GREAT BRITAIN. PRODUCT WAS NOT RETURNED TO CONFIRM A MALFUNCTION HAS OCCURRED.
Description of Event or Problem
THE DEVICE WAS RETURNED TO MANUFACTURER FOR INVESTIGATION. IT WAS CONFIRMED THAT THE DEVICE MALFUNCTIONED. THE CAUSE OF THE CUSTOMERS COMPLAINT IS A MELTED USB-C PORT.
Additional Manufacturer Narrative
THE DEVICE WAS RETURNED TO MANUFACTURER FOR INVESTIGATION. IT WAS CONFIRMED THAT THE DEVICE MALFUNCTIONED. THE CAUSE OF THE CUSTOMERS COMPLAINT IS A MELTED USB-C PORT.