inforMED
MalfunctionJEQ

ORALBPWRRCHGTOOTHBRUSHHANDLE3710

Received Feb 7, 2023

Report 3000302531-2023-00062 · MDR key 16315993

Device

Generic name

Toothbrush, Powered - Jeq

Model number

3710

Lot number

UF23732259

Product problems

  • Explosion

Patient

Unknown

  • No Clinical Signs, Symptoms or Conditions
  • No Clinical Signs, Symptoms or Conditions

Narrative

Description of Event or Problem

WITHOUT INJURY [NO ADVERSE EVENT]. TOOTHBRUSH CHARGER EXPLODED - ORAL-B [DEVICE BATTERY EXPLOSION]. CASE NARRATIVE: A STORE REPORTED THAT A CONSUMER STATED THAT THEIR ORAL-B TOOTHBRUSH CHARGER EXPLODED. NO INJURY WAS REPORTED.(B)(6) 2023 FOLLOW-UP VIA IMGES:THE SUSPECT PRODUCT WAS ORAL-B POWER RECHARGEABLE TOOTHBRUSH HANDLE 3710. NO INJURY WAS REPORTED.

Additional Manufacturer Narrative

THIS REPORT IS BEING FILED DUE TO AN ALLEGED FIRE EVENT. THIS REPORT IS BEING FILLED OUT OF AN ABUNDANCE OF CAUTION. PRODUCT RETURN WAS REQUESTED BUT NOT RECEIVED SO FAR. FULL EVALUATION WILL OCCUR UPON RECEIPT OF RETURNED PRODUCT.

Additional Manufacturer Narrative

23-FEB-2023 PRODUCT INVESTIGATION RESULTS: MANUFACTURING ISSUE WAS INVESTIGATED. CORRECTIVE ACTION IS IN PLACE.

Description of Event or Problem

WITHOUT INJURY [NO ADVERSE EVENT]. TOOTHBRUSH CHARGER EXPLODED - ORAL-B [DEVICE BATTERY EXPLOSION]. PROBABLE MANUFACTURING CAUSE - ORAL-B [MANUFACTURING ISSUE]. CASE NARRATIVE: A STORE REPORTED THAT A CONSUMER STATED THAT THEIR ORAL-B TOOTHBRUSH CHARGER EXPLODED. NO INJURY WAS REPORTED. 17-JAN-2023 FOLLOW UP VIA IMGES: THE SUSPECT PRODUCT WAS ORAL-B POWER RECHARGEABLE TOOTHBRUSH HANDLE 3710. NO INJURY WAS REPORTED.