ORALBPWRPWRORALCARERFLSPRECISIONCLEANEB20RB
Received Jan 17, 2023
Report 3000302531-2023-00023 · MDR key 16183383
Device
Generic name
Toothbrush, Powered - Jeq
Manufacturer
Braun Gmbh Werk MarktheidenfeldModel number
EB20RBLot number
4210201052708I
Product problems
- No Apparent Adverse Event
- Break
- No Apparent Adverse Event
Patient
Unknown
- No Clinical Signs, Symptoms or Conditions
- No Clinical Signs, Symptoms or Conditions
Narrative
Additional Manufacturer Narrative
PRODUCT RETURN WAS REQUESTED BUT NOT RECEIVED SO FAR. FULL EVALUATION WILL OCCUR UPON RECEIPT OF RETURNED PRODUCT.
Description of Event or Problem
WONT CLICK ONTO THE BRUSH HOLDER...COME OFF - ORAL-B [DEVICE BREAKAGE]. CASE NARRATIVE: CONSUMER VIA E-MAIL STATED THAT THEIR ORAL-B TRIZONE TOOTHBRUSH HEADS WOULD NOT CLICK ONTO THE ORAL-B TOOTHBRUSH HOLDER AND CAME OFF WHILE BRUSHING. NO INJURY WAS REPORTED.
Description of Event or Problem
WONT CLICK ONTO THE BRUSH HOLDER...COME OFF - ORAL-B [DEVICE BREAKAGE]. PRODUCT COUNTERFEIT - ORAL-B [PRODUCT COUNTERFEIT]. CASE NARRATIVE: CONSUMER VIA E-MAIL STATED THAT THEIR ORAL-B TRIZONE TOOTHBRUSH HEADS WOULD NOT CLICK ONTO THE ORAL-B TOOTHBRUSH HOLDER AND CAME OFF WHILE BRUSHING. NO INJURY WAS REPORTED. ON 08-FEB-2023: CASE UPDATE: THE SUSPECT PRODUCT LOT WAS 4210201052708I. NO INJURY WAS REPORTED. ON 02-MAR-2023: CASE UPDATE: THE SUSPECT PRODUCT WAS ORAL-B POWER ORAL CARE REFILLS PRECISION CLEAN EB20RB. NO INJURY WAS REPORTED. ON 16-MAR-2023: PRODUCT INVESTIGATION RESULTS: THE PRODUCT INVOLVED WAS CONFIRMED TO BE A COUNTERFEIT, SO THE PRODUCT PROBLEM WILL BE REMOVED FROM THE ORAL-B TOOTHBRUSH HEAD REFILL. NO INJURY WAS REPORTED.
Additional Manufacturer Narrative
ON 16-MAR-2023: PRODUCT INVESTIGATION RESULTS: PRODUCT WAS IDENTIFIED AS A NON-GENUINE ORAL-B PRODUCT, IT WAS NOT MANUFACTURED UNDER P&G CONTROL.