MalfunctionEFS
WATER PIK AQUARIUS WATER FLOSSER
Received Aug 30, 2022 · Event occurred Aug 8, 2022
Report 0001712259-2022-00008 · MDR key 15321508
Device
Product problems
- Electrical Overstress
- Electrical Overstress
Patient
Female
- No Clinical Signs, Symptoms or Conditions
- No Clinical Signs, Symptoms or Conditions
Narrative
Description of Event or Problem
ON (B)(6)2022 A CUSTOMER BOUGHT A WP-660EC ON (B)(6)2019 AND IT WAS SUDDENLY "EXPLODED" THIS MORNING AND LEFT BLACK MARKINGS ON THE COUNTER (PLEASE SEE ATTACHED PHOTOS). THE PRODUCT FAILED TO WORK. NO INJURY CAUSED. THE GOOD NEWS IS THAT THE CUSTOMER REQUESTED TO GET A NEW UNIT AND THE DISTRIBUTOR GAVE HER A NEW UNIT. THE CUSTOMER IS NOT WILLING TO SEND BACK THE PRODUCT BECAUSE SHE WORRIED NO AFTER SERVICE WAS PROVIDED SINCE THE PRODUCT JUST PASSED THE WARRANTY TIME.
Remedial action
- Replace