SURESIGNS VSI - NBP

Description of Event or Problem

THE CUSTOMER REQUESTED A LOUDSPEAKER. ADDITIONAL INFORMATION WAS REQUESTED AS TO WHY A LOUDSPEAKER WAS NEEDED, BUT NO RESPONSE WAS RECEIVED. PATIENT INVOLVEMENT IS UNKNOWN. THERE WAS NO REPORTED PATIENT OR USER IMPACT.

Additional Manufacturer Narrative

A FOLLOW-UP REPORT WILL BE SUBMITTED UPON COMPLETION OF THE INVESTIGATION

Additional Manufacturer Narrative

THE CUSTOMER CONTACTED THE CUSTOMER CARE SOLUTIONS CENTER(CCSC) FOR ASSISTANCE. THE PHILIPS REMOTE SUPPORT(RS) SUBMITTED THE REQUEST TO THE QUOTATION DEPARTMENT. A PART QUOTATION FOR A LOUDSPEAKER WAS PROVIDED TO THE CUSTOMER. HOWEVER, AS OF THE DATE OF CLOSURE OF THIS COMPLAINT, THE CUSTOMER HAS NOT ACCEPTED THE QUOTATION AND THE QUOTE EXPIRED. A GOOD FAITH EFFORT WAS MADE TO OBTAIN ADDITIONAL INFORMATION REGARDING CUSTOMER RESOLUTION ASSOCIATED WITH THIS COMPLAINT, BUT THERE IS NO ADDITIONAL INFORMATION AVAILABLE. A SEARCH IN SERVICEMAX FOUND NO FURTHER RELATED CALLS. THE ABSENCE OF FURTHER CALLS SUPPORTS THAT THE REPORTED PROBLEM WAS RESOLVED. THE DEVICE REMAINS AT THE CUSTOMER'S FACILITY. NO FURTHER ACTION OR INVESTIGATION IS WARRANTED BASED ON THE AVAILABLE INFORMATION AT THE TIME OF COMPLAINT CLOSURE. H3 OTHER TEXT : CUSTOMER HAS NOT ACCEPTED PRICE QUOTE FOR REPAIR.

Description of Event or Problem

THE CUSTOMER REQUESTED FOR A LOUDSPEAKER QUOTE. NO ADDITIONAL INFORMATION WAS OBTAINED AS TO WHY A LOUDSPEAKER WAS NEEDED AND IF THERE WERE AUDIBLE TONES/ALARM HEARD. PATIENT INVOLVEMENT IS UNKNOWN. THERE WAS NO REPORTED PATIENT OR USER IMPACT.