PHILIPS HOLTER SOFTWARE

Description of Event or Problem

CUSTOMER REPORTED SOME OF THEIR STUDIES ARE NOT BEING CORRECTLY FLAGGED AS READ EVEN THOUGH THE DOCTOR IS READING THEM. FOR ONE STUDY, WHEN SEARCHING FOR A PATIENT STUDY TAKEN ON ONE DATE, A STUDY FOR A DIFFERENT DATE (SAME PATIENT) APPEARS AND VICE VERSA. A SECOND STUDY HAD ONLY THE LAST NAME OF THE PATIENT AND THE FIRST NAME WAS ADDED LATER. NO PATIENT HARM OR INJURY WAS REPORTED. IT IS UNKNOWN IF THE DEVICE WAS IN USE AT TIME OF EVENT.