CLINITEK STATUS+ USA

Additional Manufacturer Narrative

SIEMENS HAS COMPLETED THE INVESTIGATION OF THE CUSTOMER'S RETURNED INSTRUMENT AND POWER SUPPLY. THE INVESTIGATION OF THE RETURNED INSTRUMENT DETERMINED THAT THE CAUSE OF THE ISSUE WAS DUE TO A FAILURE OF THE D16 ON THE MAIN PCB. D16 IS THE OVERVOLTAGE PROTECTOR DIODE, WHICH BLOWS IF THE VOLTAGE APPLIED TO THE INSTRUMENT IS TOO HIGH. THE POWER SUPPLY RETURNED WITH THE INSTRUMENT IS NOT THE SIEMENS POWER SUPPLY.THE CUSTOMER IS OPERATIONAL WITH A REPLACEMENT INSTRUMENT.

Description of Event or Problem

THE CUSTOMER REPORTED THAT THEIR CLINITEK STATUS+ WOULD NOT POWER ON. THEY TRIED ANOTHER POWER ADAPTER AND A NEW OUTLET WITHOUT SUCCESS. AFTER INSERTING BATTERIES, THE INSTRUMENT BECAME VERY HOT AND LIGHT SMOKE STARTED COMING FROM THE PRINTER AREA. AFTER REMOVING THE BATTERIES THE SMOKE STOPPED. THERE IS NO REPORT OF INJURY FROM THIS EVENT.

Additional Manufacturer Narrative

SIEMENS HAS ASKED FOR THE INSTRUMENT TO BE RETURNED FOR INVESTIGATION. NO ONE WAS HARMED BY THIS SMOKING ANALYZER AND NO PROPERTY WAS DAMAGED. THE CUSTOMER IS GETTING A REPLACEMENT SYSTEM. THE CAUSE OF THIS EVENT IS UNKNOWN.