inforMED
MalfunctionDRG

ORG-9110A

Received Dec 9, 2021 · Event occurred Nov 12, 2021

Report 2080783-2021-02109 · MDR key 12973270

Device

Generic name

Multiple Patient Receiver

Model number

ORG-9110A

Catalog number

ORG-9110A

Lot number

NA

Product problems

  • Application Program Problem
  • Communication or Transmission Problem
  • Application Program Problem
  • Communication or Transmission Problem

Patient

Unknown

  • No Clinical Signs, Symptoms or Conditions
  • No Clinical Signs, Symptoms or Conditions

Narrative

Additional Manufacturer Narrative

ACCORDING TO THE CUSTOMER, 5 TELES WILL NOT LET THEM ADMIT AND 1 IS IN COMM LOSS. PER THE CUSTOMER, THERE WERE 3 TELES THAT WOULD NOT ADMIT AND ONE THAT WAS IN COMM LOSS AT THE CNS. THE RNS SHOWED 2 TELES THAT WOULD NOT ADMIT. TECHNICAL SUPPORT (TS) SPOKE WITH BIOMED, A CHARGE NURSE AND A MONITOR TECH AND IT ALL CAME DOWN TO 4 TELES NOT BEING ABLE TO ADMIT. THE ISSUE WAS RESOLVED BY POWERING ONE ORG THAT HAD BEEN TURNED OFF AS THE POWER CABLE WAS DISCONNECTED. THERE WAS NO PATIENT INJURY REPORTED.

Description of Event or Problem

THE CUSTOMER REPORTED THE CENTRAL NURSE'S STATION (CNS) AND THE REMOTE NURSE'S STATION (RNS) EXPERIENCED COMMUNICATION LOSS (COMM LOSS) AND/OR ADMIT ISSUES. THERE WAS NO PATIENT INJURY REPORTED.