MalfunctionEFS
WATER PIK CORDLESS WATER FLOSSER
Received Dec 3, 2021 · Event occurred Nov 15, 2021
Report 0001712259-2021-00008 · MDR key 12927858
Device
Product problems
- Electrical /Electronic Property Problem
- Electrical /Electronic Property Problem
Patient
Female
- No Clinical Signs, Symptoms or Conditions
- No Clinical Signs, Symptoms or Conditions
Narrative
Description of Event or Problem
THERMAL EVENT DAMAGING OUTLET AND WALL. CUSTOMER CLAIMS DEVICE WAS CHARGING IN "OFF" POSITION FOR APPROXIMATELY 30 MINUTES. CUSTOMER RETURNED HOME TO AROMA OF "ADHESIVE" AND BURNING, FOUND CHARGER BRICK CHARRED WALL/OUTLET IT WAS PLUGGED INTO; NO INJURY SUSTAINED. CUSTOMER CLAIMS ELECTRICIAN ANALYSIS IDENTIFIED EVENT NOT CAUSED BY OUTLET OR WIRING. LED NIGHTLIGHT WAS ALSO PLUGGED INTO OUTLET. COMPLAINT DELIVERED VIA CERTIFIED MAIL TO WPI. RETURN TRACKING - (B)(4). CUSTOMER WAS UPGRADED TO WP-672.
Remedial action
- Replace