CEFALY DUAL ENHANCED

Description of Event or Problem

WHILE DOING THE NINETY DAY TRAIL REPORTER WAS IN THE TWELFTH DAY OF USE WHEN SHE NOTICED THAT THE DEVICE WAS NOT CHARGING PROPERLY. SHE CONTINUED TO LET IT CHARGE AND ONCE SHE PUT THE DEVICE ON IT FELT EXTREMELY HOT. WHEN SHE TRIED TO USE THE POWER OFF BUTTON, THE DEVICE BEGAN SHOCKING HER FINGERS AND HANDS AS SHE TRIED TO REMOVE IT FROM HER HEAD. REPORTER CALLED CEFALY HELP DESK AND WAS TOLD THERE WAS NO ONE AVAILABLE TO HELP HER AND SHE WOULD NEED TO WAIT TWENTY-FOUR TO FORTY-EIGHT HOURS BEFORE SOMEONE COULD RETURN HER CALL. REPORTER WAITED SEVERAL DAYS TO HEAR BACK FROM CEFALY AND WHEN SHE DID IT WAS VIA EMAIL. THE REPORTER THEN CONTACTED THE CEFALY AND THE REPRESENTATIVE TOLD HER THAT THEY WOULD SEND HER A NEW ONE. THE REPORTER DID NOT FEEL COMFORTABLE RECEIVING A NEW ONE WITHOUT CEFALY BEING ABLE TO TELL HER HOW AND WHY HER DEVICE MALFUNCTIONED THE WAY IT DID. THE REPORTER WILL SEND HER DEVICE BACK TO CEFALY.