MalfunctionJAK

PHILIPS BRILLANCE 16 CT SCANNER

Received Nov 3, 2008 · Event occurred Nov 2, 2008

Report MW5008845 · MDR key 1220669

Device

Generic name

Ct Scanner

Manufacturer

Philips Medical

Model number

BRILLANCE 16 CT

Product problems

Computer failure
Replace
Date/Time-Related Software Problem

Patient

Not reported

Unknown (for use when the patient's condition is not known)

Narrative

Description of Event or Problem

ATTEMPTED TO PERFORM CT ON TRAUMA PATIENT, BUT THE CT SCANNER FROZE AND WOULD NOT ALLOW THE INPUT OF PATIENT POSITION, THEREBY PREVENTING THE SCAN. THE PATIENT WAS REMOVED FROM THIS CT SCANNER AND MOVED TO ANOTHER CT SCANNER BUT ENCOUNTERED THE SAME PROBLEM ON THE SECOND CT SCANNER. THE PROBLEM IS BELIEVED TO OCCUR AS A RESULT OF DAYLIGHT SAVINGS TIME CHANGE. THE PHILIPS FIELD SERVICE ENGINEER DISCOVERED A TIME STAMP ISSUE WITH BOTH SCANNERS. THE EFFECTED SCANNERS WERE REBOOTED AND ARE CURRENTLY WORKING.