inforMED
MalfunctionFRI

LIVONGO SCALE

Received May 3, 2021 · Event occurred Apr 3, 2021

Report 3011196194-2021-00008 · MDR key 11762175

Device

Generic name

Scale

Manufacturer

Livongo Health Inc

Model number

BT004L

Product problems

  • Smoking
  • Smoking

Patient

64 YR

  • Insufficient Information
  • Insufficient Information

Narrative

Additional Manufacturer Narrative

THE SCALE WAS REQUESTED FOR RETURN TO THE MANUFACTURER FOR INVESTIGATION. HOWEVER, WE HAVE NOT RECEIVED THE DEVICE BACK FOR INVESTIGATION. NO INJURY TO THE USER WAS REPORTED.

Description of Event or Problem

THE PATIENT REPORTED THAT THE BATTERIES INSIDE OF THEIR SCALE BECAME HOT AND STARTED TO PEEL.