PHILIPS SONICARE
Received Dec 30, 2020 · Event occurred Dec 2, 2020
Report 3026630-2020-00080 · MDR key 11096211
Device
Generic name
Airfloss
Manufacturer
Philips Oral Healthcare, LlcModel number
HX8340Catalog number
HX8372/01
Product problems
- Fire
- Fire
Patient
Not reported
- No Consequences Or Impact To Patient
- No Consequences Or Impact To Patient
Narrative
Additional Manufacturer Narrative
UPDATE PRODUCT BRAND NAME FROM "PHILIPS" TO "PHILIPS SONICARE", UPDATE COMMON DEVICE NAME FROM "UNIT, ORAL IRRIGATION" TO "AIRFLOSS". THE CONSUMER'S CONTACT PHONE NUMBER WAS IDENTIFIED AND UPDATED. ANALYSIS RESULTS: FAILURE ANALYSIS OF THE RETURNED PRODUCT (PERFORMED AT PHILIPS ORAL HEALTHCARE) IDENTIFIED THAT THE ROOT CAUSE WAS CUSTOMER ABUSE.
Additional Manufacturer Narrative
NO SERIOUS INJURIES OR PROPERTY DAMAGE WERE REPORTED. EVENT DATE IS APPROXIMATE. FOREIGN REPORT SOURCE: THE COMPLAINT WAS REPORTED BY A CONSUMER FROM (B)(6).
Description of Event or Problem
A CONSUMER REPORTED THAT THEIR AIRFLOSS CAUGHT FIRE. NO SERIOUS INJURIES OR PROPERTY DAMAGE WERE REPORTED.