inforMED
MalfunctionFRI

LIVONGO SCALE

Received Dec 7, 2020 · Event occurred Nov 22, 2020

Report 3011196194-2020-00041 · MDR key 10961817

Device

Generic name

Scale

Manufacturer

Livongo Health Inc

Model number

BT004L

Product problems

  • Smoking
  • Smoking

Patient

61 YR

  • Insufficient Information
  • Insufficient Information

Narrative

Additional Manufacturer Narrative

THE SCALE WAS REQUESTED FOR RETURN TO THE MANUFACTURER FOR INVESTIGATION. NO INJURY TO THE USER WAS REPORTED. AN INVESTIGATION WILL BE CONDUCTED BUT HAS NOT YET BEGUN. A FOLLOW-UP REPORT WILL BE SUBMITTED UPON COMPLETION OF THE INVESTIGATION.

Description of Event or Problem

THE PATIENT REPORTED THAT THEIR SCALE STARTED TO SMOKE WHEN THEY TOOK THE BATTERIES OUT OF IT.