CONAIR
Received Aug 26, 2020 · Event occurred Jun 24, 2020
Report 1222304-2020-00014 · MDR key 10455455
Device
Product problems
- Thermal Decomposition of Device
Patient
50 MO
- No Known Impact Or Consequence To Patient
- No Known Impact Or Consequence To Patient
Narrative
Additional Manufacturer Narrative
10/28/2020, WE HAVE RECEIVED THE DEVICE AND THE INVESTIGATION WAS COMPLETE. BELOW IS THE MANUFACTURERS CONCLUSIONS. MODEL WAS RETURNED AND IN A NON-WORKING CONDITION. BATTERIES HAD LEAKED ACID AND DEVELOPED A SHORT THAT CAUSED THE INCIDENT. THE BATTERIES WERE NOT REMOVED OR REPLACED PRIOR TO THEM LEAKING ACID. THE ACID CAUSED THE BATTERIES TO SHORT AND CREATED HEAT DUE TO THE BATTERY POWER. THE EXCESSIVE HEAT FROM THE BATTERIES CAUSED THE BATTERY BOX TO MELT AND CAUSED THE BURN MARKS INDICATED BY THE CONSUMER.
Description of Event or Problem
ON (B)(6) 2020, THE CONSUMER ALLEGED WHILE SLEEPING WITH THE PRODUCT, THE PRODUCT BURNED A DIME SIZED HOLE IN ANOTHER PILLOW.
Additional Manufacturer Narrative
ON (B)(6) 2020 - WE HAVE REQUESTED THE DEVISED BE RETURNED TO THE MANUFACTURER FOR AN INVESTIGATION. TO DATE WE HAVE NOT RECEIVED THE DEVICE.
Description of Event or Problem
ON (B)(6) 2020 THE CONSUMER ALLEGED WHILE SLEEPING WITH THE PRODUCT, THE PRODUCT BURNED A DIME SIZED HOLE IN ANOTHER PILLOW.